Terms of Use, Legal Information & Privacy Policy

1. Preamble & General Principles of Interpretation

This text constitutes a single, self-contained and indivisible body of terms, reflecting the standing intention to comply with the entirety of the applicable domestic, EU and international law. The interpretation of the individual clauses is carried out in a manner consistent with good faith and business usage (Articles 200 and 288 of the Civil Code), taking into account the purpose of the economic relationship and its nature as purely intermediary.

No clause hereof may be interpreted in a manner that abolishes mandatory-law rights, and any nullity or voidability of an individual clause shall in no way affect the validity of the remaining clauses, which continue to apply to the maximum permitted extent (principle of partial nullity / severability).

The terms, definitions and headings serve solely to facilitate reading and do not limit the substantive content of the provisions.

2. Framework of EU Law & Fundamental Principles

European Union law constitutes an autonomous, sui generis legal order which is incorporated into the legal systems of the Member States and prevails over any contrary national provision, in accordance with the settled case-law of the Court of Justice of the European Union (indicatively, Case 6/64 Costa v ENEL, 11/70 Internationale Handelsgesellschaft, 106/77 Simmenthal). The principle of primacy, in conjunction with the principle of direct effect, ensures the uniform and effective application of the EU acquis.

Regulation (EU) 2016/679 (General Data Protection Regulation), being a Regulation within the meaning of Article 288 of the Treaty on the Functioning of the European Union, is binding in its entirety and directly applicable in every Member State, without the need for transposition. It is governed by the fundamental principles of lawfulness, proportionality, accountability (Article 5(2)), as well as data protection by design and by default (Article 25).

The Company recognises and respects the Charter of Fundamental Rights of the European Union, in particular Article 7 (respect for private life) and Article 8 (protection of personal data), as well as the relevant case-law on international transfers (judgments Schrems I, C-362/14, and Schrems II, C-311/18).

3. Scope & Unreserved Acceptance

These Terms of Use, the Privacy Policy and the other legal information (collectively, the 'Terms') govern, in an exclusive and binding manner, the access to, browsing of and use of the website, as well as any communication, submission of data, request or transaction carried out through it, by electronic mail or through the telephone lines and the automated telephone agent.

Access to or use of the website, as well as any communication in any manner, entails the full, unreserved and irrevocable acceptance of all the Terms as in force from time to time. Anyone who does not agree must refrain without delay from any use and communication.

4. Nature of the Services — Solely Intermediation (Brokerage) & Processing

The business activity consists exclusively and solely in the provision of independent intermediation (brokerage, within the meaning of Articles 703 et seq. of the Civil Code) services between the interested party or client and independent, third-party service providers, workshops, tradespeople, freelancers and businesses (hereinafter the 'Cooperating Providers').

The subject matter is expressly, restrictively and exclusively limited to (a) the intermediation to find a Cooperating Provider suitable in our judgment and (b) the processing and carrying out of the relevant transaction, namely the collection, management and remittance of the amounts owed from time to time.

No service of cleaning, gardening, pool maintenance, electrical or plumbing work, painting, repair, pest control, removals, security or any other technical, manual or other work is performed by our own means. The works are designed, organised and executed exclusively by the Cooperating Providers, who act as autonomous, independent professionals, under their own full responsibility, supervision, organisation, risk and for their own account, not being in any relationship of agency (prostisi), dependence or employment.

5. Formation of Contract — Communication Does Not Constitute Acceptance — Absence of Claim to Performance

It is expressly agreed that the telephone or electronic communication, as well as the receipt, recording, registration or processing of the contact details, the request, the description of the work, the address, the frequency or the desired times, does NOT in any way constitute acceptance of an engagement, the formation or promise of a contract, a binding offer, a guarantee, the assumption of an obligation or a commitment to provide, intermediate or secure any service or result.

The submission or recording of a request constitutes a mere, preliminary and non-binding collection of information and does NOT give rise to any claim of the interested party to the execution, provision, availability or securing of any service or result. No contract, obligation or commitment arises except following an express, specific, subsequent confirmation in writing (or by electronic message), which specifically identifies the particular work and its terms. Any pre-contractual liability (Articles 197-198 CC) is limited to the strictly necessary extent of good faith.

The absolute, unreviewable right, at our free discretion, to decline to intermediate, to postpone or to refuse any request is reserved, without any obligation to state reasons and without any resulting liability or claim for compensation.

6. Limitation & Exclusion of Liability

6.1 Due to the purely and exclusively intermediary role, there is absolutely no liability — civil, criminal, administrative or other — for the acts, omissions, fault, wilful misconduct, negligence, delays or defaults of the Cooperating Providers. For any damage, harm, deterioration, loss, expense or claim that may be caused by a Cooperating Provider during, on the occasion of or in connection with the execution of works, solely and exclusively liable towards the client and any third party is the performing Cooperating Provider itself.

6.2 No guarantee is given and there is no liability for the quality, soundness, technical correctness, suitability, completeness, safety or the timely and proper execution of the works. Any defects, imperfections, poor workmanship or defective execution burden exclusively the Cooperating Provider.

6.3 It is expressly declared that NO receipt or handover-receipt, inspection, examination, measurement, supervision, monitoring, certification or approval of the works being executed or executed is carried out, nor is there any relevant obligation. The inspection, supervision and acceptance (receipt) belong exclusively to the client and the Cooperating Provider.

6.4 In particular, for any damage, harm, deterioration, contamination, pollution, injury, illness, alteration, destruction or death of plants, trees, crops, animals, pets, persons or property that may be caused by the use, storage or handling of chemical substances, biocides, pesticides, fertilisers, detergents, solvents, materials, tools or methods on the part of the Cooperating Provider, solely and exclusively liable is the performing Cooperating Provider, with any liability on our part being expressly and fully excluded.

6.5 There is no liability for indirect, consequential, incidental or unforeseeable damages, lost profits, loss of data, goodwill or opportunity, nor for damages due to force majeure, fortuitous events, the actions of third parties or of the client itself (cf. Articles 330, 334 CC). In any event of liability, this is limited to the amount of the intermediation fee actually collected for the particular transaction.

6.6 The above limitations apply to the maximum extent permitted by the mandatory law in force from time to time and do not affect any mandatory-law consumer rights that are not capable of waiver.

6.7 Any liability for delay, late arrival, non-appearance (no-show), failure, cancellation or interruption of the works on the part of the Cooperating Provider is expressly excluded. The time of arrival and execution is agreed with and burdens exclusively the Cooperating Provider; the Company bears no relevant guarantee, assurance or liability, nor is it under any obligation to find a replacement.

7. Obligations & Representations of the Client

The client warrants the accuracy, completeness and currency of the data it provides, and is obliged to ensure the safe and lawful access of the Cooperating Provider to the place of execution, to declare in advance any particularity, risk, sensitive material, plant or animal, and to comply with the applicable legislation. The client bears the exclusive responsibility of arrangement, inspection and acceptance of the works directly with the Cooperating Provider, in accordance with business usage and the principle of good faith (Article 288 CC).

8. Pricing, Offer, Pre-Payment & Fixed (lump-sum) Fee

8.1 The works are, as a rule, assigned and executed against a fixed, lump-sum and pre-agreed fee (fixed price), which is determined in an offer submitted to the client and expressly accepted by the latter before the commencement of any work.

8.2 It is expressly agreed that, under these Terms, the payment of the price PRECEDES execution: the execution of the works commences only after (a) the offer is submitted, (b) it is accepted by the client and (c) the agreed amount is paid by the payment methods specified from time to time. Until full payment, no obligation to commence or execute arises.

8.3 In the context of the processing role, the price may be collected on behalf of and remitted to the Cooperating Provider, with the agreed intermediation fee being withheld. Any taxes, duties and statutory charges burden the client. The processing of the payment does not alter the purely intermediary character nor does it give rise to liability for the underlying work. The foregoing applies subject to the mandatory-law consumer rights (among others, under Law 2251/1994 (Greek Consumer Protection Act) and Directive 2011/83/EU).

9. Additional or Unforeseen Works & Limits on Additional Charges

9.1 Given the fixed (lump-sum) character of the fee, any additional works, materials, spare parts or chemicals that had not been agreed or discussed in advance are NOT charged additionally, unless the conditions of the following paragraph are cumulatively met.

9.2 An additional charge is permitted only if: (a) the need for the additional work or material was identified during execution and is economically reasonable and expedient, and (b) the client is informed and EXPRESSLY consents BEFORE the commencement or continuation of the relevant additional work. Without the client's prior express consent, no additional charge is owed.

9.3 In any event, the total additional charge does not exceed the HIGHER of the following two limits: (i) fifty euros (50€), or (ii) thirty percent (30%) of the price of the initial accepted offer.

9.4 It is clarified that, for low-value works where the 30% percentage is not sufficient to cover a required spare part or material, the limit of fifty euros (50€) applies. Indicative example: for a pool cleaning with an offer value of ~35€, where the need for a spare part or chemical is identified on site, the limit of the additional charge amounts to 50€ (and not the 30%, i.e. ~10.50€, which would not suffice).

10. Exclusivity of Intermediation & Prohibition of Circumvention (Non-Circumvention)

10.1 The client acknowledges that the acquaintance, the contact and the engagement of the respective Cooperating Provider were made possible exclusively thanks to the intermediation of the Company.

10.2 The client, as well as the Cooperating Provider, undertake the obligation not to circumvent the Company: in particular, the client shall not directly engage, and the Provider shall not directly undertake, future works between them in a manner that circumvents the Company, for a period of twenty-four (24) months from the last intermediation carried out through the Company.

10.3 In the event of a breach, the offending party owes the Company reasonable compensation / a penalty clause equal to the intermediation fee that would have corresponded to the relevant transaction, subject to any further lawful right of the Company.

10.4 The obligations of this Article apply to the extent permitted by the mandatory law in force from time to time, apply fully to relations between professionals (B2B) and do not affect mandatory-law consumer rights.

11. Consent & Transfer of Data to Cooperating Providers

11.1 By accepting these Terms and providing the relevant consent, the client expressly consents that its necessary data (in particular name, contact details, address/location and description of the work) be transferred to one or more suitable Cooperating Providers, to the strictly necessary extent for the assessment, preparation, submission of an offer and execution of the request (Article 6(1)(a) and (b) GDPR).

11.2 The transfer is limited to the data necessary for the aforementioned purpose, in accordance with the principle of minimisation (Article 5(1)(c) GDPR). Further details as to the processing, the recipients and the rights of the data subject are contained in the following articles on data protection.

12. Details of the Operating Entity

The website is operated, maintained and managed by SALIMOV Monoprosopi I.K.E. (single-member Private Capital Company), with GEMI No. 172274527000, VAT No. EL802214800 and D-U-N-S No. 52-528-8054, with its seat at Katehaki Metochi 1, 71500 Ano Kalessa, Heraklion, Crete. Legal representative, manager and person responsible for content: Wladimir Neuberger. Contact details: telephone +30 2810 890 507, electronic mail office@salimov.de and w.neuberger@salimov.de, website www.salimov.de. The aforementioned company (the 'Company') undertakes, as more specifically set out in these Terms, exclusively the intermediation and the processing/transfer of the amounts owed, without entering into the execution of the works.

13. Consumer Right of Withdrawal

In distance contracts, the consumer exercises the rights afforded by Law 2251/1994 (Greek Consumer Protection Act) and Directive 2011/83/EU, including, where applicable, the right of withdrawal within fourteen (14) calendar days, under the conditions and exceptions provided therein (among others, for services fully performed or commenced with the express prior consent of the consumer and the latter's acknowledgement of the loss of the right). Unfair general terms and conditions are prohibited under Article 2 of Law 2251/1994 and Directive 93/13/EEC.

14. Intellectual & Industrial Property Rights

The entire content of the website (trademarks, logos, texts, graphics, animations, software, code, design, structure) is the subject of intellectual and industrial property of the Company or its licensors and is protected by the applicable Greek, EU and international legislation (in particular Law 2121/1993). Any reproduction, copying, modification, distribution or commercial exploitation without prior written permission is prohibited.

15. Data Protection — Controller

The controller of the personal data, within the meaning of Article 4(7) GDPR, is the aforementioned company SALIMOV Monoprosopi I.K.E. (contact for data protection matters: office@salimov.de). The processing is carried out in accordance with Reg. (EU) 2016/679, Law 4624/2019 and Directive 2002/58/EC.

Categories of data: identity and contact details, address/location of the work, content of the request, recordings/transcripts of telephone calls with the automated agent, transaction data and technical browsing data. Recipients may be the Cooperating Providers (to the necessary extent), providers of payments, telecommunications, hosting and artificial intelligence/infrastructure technologies, as well as competent authorities.

16. Processing Principles (Article 5 GDPR)

The processing is governed by the principles of Article 5(1) GDPR: (a) lawfulness, fairness and transparency; (b) purpose limitation; (c) data minimisation; (d) accuracy; (e) storage limitation; and (f) integrity and confidentiality. Pursuant to point (e), the data are kept 'in a form which permits identification of data subjects for no longer than is necessary for the purposes of the processing'.

Additionally, the principle of accountability applies (Article 5(2)), under which the controller is responsible for, and able to demonstrate compliance with, the above principles.

17. Legal Bases of Processing (Article 6 GDPR)

The processing is based, as the case may be: on the consent of the data subject (Article 6(1)(a)); on the performance of a contract or the taking of pre-contractual measures at the request of the data subject (point (b)); on compliance with a legal obligation (point (c)); and on the overriding legitimate interest of the controller, in particular for the purposes of security, improvement of the services and the establishment/exercise/defence of legal claims (point (f)), following a balancing against the rights and freedoms of the data subject.

18. Retention Period & Erasure of Data

The principle of storage limitation is strictly applied. User data are not kept for a period longer than is strictly necessary for the execution and processing of the respective request or intermediation instruction.

Where no engagement or instruction arises — namely where the initial communication does not result in the formation of an intermediation contract — the data collected during the communication are erased and destroyed in a secure manner, without undue delay, subject only to any express statutory retention obligations (e.g. tax/accounting) or the need to establish, exercise or defend legal claims.

After the lapse of the above periods, the data are definitively erased or anonymised in an irreversible manner (cf. right to erasure / 'right to be forgotten', Article 17 GDPR).

19. Rights of Data Subjects — Access Following Identity Verification

Every data subject may at any time and, in principle, free of charge submit a request in order to be informed whether and which personal data concerning it are held (right of access, Article 15 GDPR), as well as to exercise the rights of rectification (16), erasure (17), restriction (18), portability (20) and objection (21), and to withdraw its consent at any time.

For the protection of the data subjects themselves and to prevent unauthorised disclosure, the satisfaction of any such request is subject to the adequate and proper verification (self-identification) of the identity of the applicant. Where reasonable doubts persist, additional information necessary to confirm the identity may be requested (Article 12(6) GDPR); requests that cannot be associated with an identified data subject are not satisfied.

The response is provided without delay and within one month (Article 12(3)). The right to lodge a complaint with the Data Protection Authority (Kifisias 1-3, 11523 Athens, www.dpa.gr) and to bring an action before the competent courts is reserved.

20. International Transfers

Any transfers of data outside the European Economic Area are carried out only under the conditions and appropriate safeguards of Articles 44 et seq. GDPR (indicatively, adequacy decisions or the Commission's Standard Contractual Clauses), taking into account the case-law of the Court of Justice of the Union on the level of protection (Schrems II, C-311/18) and supplementary measures where required.

21. Cookies & Related Technologies

The website may use strictly necessary cookies and, following consent, statistical or functionality cookies, in accordance with Directive 2002/58/EC (ePrivacy) and the guidelines of the Authority. The user manages its preferences through the browser or the relevant consent tool.

22. Amendments, Severability & Waiver

The right to unilaterally amend the Terms at any time is reserved; the Terms in force from time to time are posted on the website and apply from their posting, and the continuation of use constitutes acceptance. Any invalid clause is replaced by a valid one closest to its economic purpose (principle of salvaging interpretation). The non-exercise of a right does not constitute a waiver of it.

23. Applicable Law, Jurisdiction & Alternative Dispute Resolution

These Terms are governed by Greek law in conjunction with the applicable EU law. For any dispute, the Courts of Heraklion, Crete are designated as exclusively competent, subject to any mandatory-law provisions in favour of the consumer as to jurisdiction. For consumer disputes, the European Online Dispute Resolution platform is available (Reg. (EU) 524/2013): https://ec.europa.eu/consumers/odr, as well as the competent Alternative Dispute Resolution bodies (Directive 2013/11/EU).